Customer Support Specialist (Mohali)

We are hiring Customer Support Specialist for International Process (Blended) in Mohali.

Responsibilities :
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirement:
Qualification Graduation and Above
Language - English
Experienced and Fresher both can apply.

Salary & Benefits
33K CTC

Location:
Mohali