Customer Support Executive (Assamese)

We are hiring Assamese Customer Support Executives for Premium Banking Inbound Process in Kolkata Salt Lake Location.

Responsibilities :
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirement:
Qualification Any Graduate and Above
Language - Assamese & English
18 Months experience in customer support including 6 months in BFSI.

Salary & Benefits
Upto 30K CTC + Incentives

Location:
Salt Lake , Kolkata